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Need some help?

Contact information

With 4 active channels, phone, email, web chat and FAQs primed to help blu users, support is there for you 6 days a week. Any time you need help, you can access technical advice, troubleshooting tips and supportive customer service.Meet the team.

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    Customer service

    We're always here to help

    Monday-Friday, 08.30 - 18.00
    Saturday, 9.00 - 13.00


  • FAQ's
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    Our most frequently asked questions.

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    Press Enquiry

    Journalist? Get information for your next story.

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    For all stock & return queries: 0800 0496 935

Order Status

Once you complete your order, a confirmation will be sent to your email address. Check your order status any time by simply clicking on "My Account".

My Account FAQs
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It you have a specific question that needs answering, check out our FAQs page. We might've already answered your query!

blu 2.0

Stay connected

Link up to our social channels to see what other vapers think – and get the latest updates and news on all things blu.

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    Meet experts and users in the blu community.

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    Stay up to date with the latest news and views.

  • Follow us
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    Get inspired – and see what we’ve been up to.

  • Subscribe to Youtube
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    View tutorials, tips and tricks on the blu channel.