• Returns & Refunds
    • How do I return a package?

      To return products (only unopened packs) please send them, accompanied with the dispatch note to:

      Freepost - RTKY-SBSE-UUKA
      blu
      Rhenus House

      Courtauld Road
      Basildon
      SS13 1RW

      For safety reasons, only unopened packs can be returned.

      If you have questions regarding the products you bought, we are happy to answer them. We will credit your account 5 days after we have received your returned items.

    • What do I do if my order is incomplete, incorrect or damaged?