FAQs

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Blu devices

What happened to the blu ACE device?
How do I charge the myblu?
How do I use myblu liquidpods?
What are the safety features of the myblu kit?
Where can I purchase the myblu kit?
How long will it take to recharge the myblu battery?
For how long can I use the myblu battery before it needs to be recharged?
How long will the myblu battery last?
Why is the myblu liquidpod stuck?
Can I use any type of charger or cable to charge the myblu?
How do I know when the myblu battery needs to be recharged?
What kind of warranty does the myblu have?
How do I turn my blu PRO Kit device on/off?
How do I fill up the blu PRO Kit Clearomiser with e-liquid?
Why should I prime my blu PRO Kit Clearomiser and how do I do it?
How do I know my blu PRO rechargeable device is charging and/or is fully charged?
How do I know if I'm overusing my blu PRO Kit?
How long will it take to charge my PRO rechargeable device?
How long will a fully filled clearomiser last before I need to refill it?
How do I know when I need to charge my blu PRO rechargeable device?
When should I replace my blu PRO clearomiser?
How often should I replace my blu PRO rechargeable device?
Can I replace the wick in my blu PRO clearomiser?
What kind of warranty does the blu PRO have?

All blu PRO electronic components are covered by our 8-month warranty. If any items are defective during the warranty period, you can make an exchange at no extra cost. This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your blu product, get in touch with Customer Service and we'll be happy to help.