WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Underage Sale ProhibitedVapor Products

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Customer Service

1-888-207-4588
Monday-Friday 8:00 a.m. - 8:00 p.m. (EST)
Saturday 10:00 a.m. - 6:00 p.m. (EST)
Sunday Closed

FAQs

Our most frequently asked questions

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If you have a specific question that needs answering, check out our FAQs page. We might’ve already answered your query.

blu One-Year Warranty (U.S. Retail and Online Orders Only)Plus Icon

We stand behind the quality of our products and guarantee to the original purchaser that our product shall be free from defects in material and workmanship for a period of one year from the original purchase date. This warranty applies to electronic components under normal use and is subject to all product usage documentation. If covered by the warranty, you can request redeemable bluNation points that can be used to re-purchase the same product or a different item of your choice. In the event you need to request a point exchange complete the Point Exchange Requisition for Merchandise (PERM) online.

Please allow 1–2 weeks for processing.

ShippingPlus Icon

blu is available to most U.S. customers with U.S. shipping addresses. New orders are typically packed within 2 business days of ordering and should be delivered between 7-10 days. These time frames are merely a guide, and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation regarding your purchase.

Shipping FAQs

Order StatusPlus Icon

Once you complete your order, a confirmation will be sent to your email address. Once your order has been packed, you will receive an update email that will include additional information about your purchase.

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