blu US
Cart $0.00 0
Basket - no items Close
Your basket is currently empty.


Here at blu, our customers are our main focus. We know everything we learn is from the opinions, comments, suggestions and, yes, even the complaints we receive from you. We decided in the beginning that the satisfaction of our customers needed to be our priority. After all, where would we be without them? We believe in building relationships with our customers and we’ll always do our best to keep you happy.

Our customer-first philosophy

  • We use feedback from our customers to guide us in product development and innovation.
  • We’ve created a diverse online community packed full of resources, tools and advice for our customers to use anywhere, anytime.
  • You can reach our highly trained, Customer Services Team via our website, email or phone – so the support you need is always available.

Contacting the blu Customer Services Team

There are several ways to reach out to us. If you just need a quick answer to a question, or would like to speak to a member of the team directly, contact our Customer Services Team:

  • Call Toll-Free number: 1-888-207-4588
  • Customer Services available:
    - 8:00am-8:00pm Eastern time Monday – Friday
    - 8:00am-5:00pm Eastern time Saturday
    - Closed on Sunday.
    Online orders are available 24 hours a day, 7 days a week

  • Customer Service inquiries
    Expect to receive a response within 24 hours, within availabilty of customer service

  • You can also use our Live Chat tool to get questions answered straight away on our website. Look for the “Live Support” tab on the left of the screen

    Chat available:
    - 8:00am-8:00pm Eastern time Monday – Friday
    - 8:00am-5:00pm Eastern time Saturday

    - Closed on Sunday

blu Newsletter and Emails

  • With our optional monthly newsletters and promotional emails, you can keep your finger on the e-cig pulse from the comfort of your inbox. Take advantage of the latest offers and deals. And be the first to know when a new product or service becomes available. You can manage your email preferences in your blu account.

blu Warranty & Returns Policy

  • We wanted to make sure you don't have any doubts about to the performance of our products. We created an industry-leading warranty on our signature products and offer a generous Returns Policy in case you have any issues. Read more about the blu Warranty and Cancellation & Returns Policy.