• Troubleshooting
    • Why am I experiencing low vapor production?

      There are multiple reasons why this may be happening.

      Drained Battery This is the most common reason why your electronic cigarette is producing low vapor volume. Replace it with a fully charged battery.

      Check the Intake Hole If you’ve tried using a fully charged battery and vapor production is still low, ensure you’ve removed the pull tab (the small sticker) from the blu Tank™ unit or flavor cartridge. This problem also occurs if your fingers are blocking the intake hole, so be mindful of how you hold your e-cig!

      Dirty Battery Over time, residue can build up in the threads of your e-cig battery, which can impact the performance and vapor production of your e-cig. If you’ve tried the previous tips but still don’t have good vapor production, try cleaning the battery threads next. To do this, you will need cotton swabs and the battery itself.

      1. Take one end of the cotton swab and rub it over the battery threads in a circular motion. If the threads are dirty, you will see the residue on the cotton swab.
      2. Blow on the battery threads to make sure any extra residue is removed.
      3. Screw the clean battery into a flavor cartridge and take a drag on your e-cig.

      Atomizer Needs a Boost Sometimes you may need to give the atomizer a little boost to increase vapor production. With your fully assembled e-cig, blow into the blu Tank™ unit or flavor cartridge quickly and repeatedly 4-8 times. This will activate the atomizer, which heats the liquid and turns it into vapor. Once you see vapor, wait for 15-30 seconds, and then start using your electronic cigarette normally.

      Faulty Tank or Cartridge Finally, if you’ve tried the tips above and you still can’t get good vapor production, you may have a faulty tank or cartridge. Replace it with a new one.

    • Why is my blu Tank™ unit or flavor cartridge stuck?

    • Why is my electronic cigarette hot?

    • Why is my battery not holding a charge?

    • Why is my battery flashing?

    • Why does my blu Tank™ unit or flavor cartridge have a burnt taste?