blu PLUS™ FAQs

Q: Can I return a defective blu PLUS+™ Xpress Kit?

Yes. All electronic components are covered by our limited 1-year warranty. If any of these items is defective during the warranty period, you can exchange it for an operational one at no extra cost. This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your blu® product, simply complete the [Replacement Merchandise Authorization (RMA)](https://www.blu.com/en/US/rmacase) form online.

Q: How do I charge the blu PLUS+™ Xpress Kit battery?

The battery is shipped with a partial charge; however, for best performance with first-time use, it is recommended that you completely charge the battery before using it. ***Complete the following steps:*** 1. Remove the battery and the USB charger from the package. 2. Screw the battery into the USB charger. 3. Plug the USB charger into a USB port. The light on the charger will glow red while the battery is charging. The light will glow blue once the battery is fully charged. 4. Remove the USB charger from the port once the battery is fully charged. ***NOTE:*** Do not leave the battery in the USB charging port for more than 24 hours.

Q: How do I know when my blu PLUS+™ Xpress Kit battery needs to be recharged?

When the blue LED at the tip of the e-cigarette flashes approximately 30 times, the e-cigarette battery needs to be recharged.

Q: How do I use or change my blu PLUS+™ Xpress Kit Tank System?

To use a blu Tank™, complete the following steps: 1. Peel off film from the sealed storage tray to remove one tank. 2. Remove the silicone cap from the end of the tank. 3. Remove the pull tab from the other end of the tank. 4. Screw the tank into the battery. blu Tanks™ are sealed until the silicone cap and pull tab are removed, but if for some reason you get fluid from the tank on your skin, wash the affected area under water. Once a tank is empty, it will not produce vapor and can be replaced. Do not remove the sticker from the blu Tank™ unit until you are ready to use the tank.

Q: How long does the blu PLUS+™ Xpress Kit battery last?

As long as you care for it as directed in your product manual, you can expect to get about 1,000 recharges out of each blu PLUS+™ battery. Note that tampering with, overcharging, and/or exposure to excessive heat will reduce the number of recharges you can get from your battery.

Q: What are some of the features of the blu PLUS+™ Xpress Kit?

- Longer lasting blu Tank™ System***- Significantly more vapor for a more satisfying experience***- More consistency from puff to puff***- A more cigarette-like draw***- Conveniently sized and simple to use

Q: What comes with a blu PLUS+™ Xpress Kit?

1 USB charger***1 PLUS+™ battery***1 Classic Tobacco flavor tank in high nicotine strength***1-year warranty

Q: What flavors of blu Tank™ systems are available in the blu PLUS+™ Xpress Kit?

The blu PLUS+™ Xpress Kit comes with one blu Classic Tobacco Tank™ system in high nicotine strength, but you can purchase other flavors at retailers throughout the United States. Use our [store locator](https://www.blu.com/en/US/storefinder) to find retailers near you. You can also purchase blu Tank™ systems from our [online store](https://www.blu.com/en/US/flavors/blu-plus-tanks).

Q: What flavors of blu Tank™ systems are available in the blu PLUS+™ Xpress Kit?

The blu PLUS+™ Xpress Kit comes with one blu Classic Tobacco Tank™ system in high nicotine strength, but you can purchase other flavors at retailers throughout the United States. Use our [store locator](https://www.blu.com/en/US/storefinder) to find retailers near you. You can also purchase blu Tank™ systems from our [online store](https://www.blu.com/en/US/flavors/blu-plus-tanks).