FAQsGeneralblu ® Device and Pods Flavorsblu® Disposablesblu PLUS+® DevicesbluNation® REWARDSE-cig ChargersMy AccountOrderingOur PoliciesReturns & RefundsShipping, Autoship & DeliveryTroubleshootingRegulation
Our e-cigarette batteries are shipped with a partial charge; however, for best performance with first time use, it is recommended that you fully charge the batteries before using them.
Complete the following steps:
If the red-light blinks rapidly, remove the device for 10 seconds then re-connect the device to the USB cord. If the red light continues to blink rapidly, then the device is defective or has been depleted of its charge. The device should be discarded and replaced with a new one. All blu devices are covered by a limited one-year warranty. If your device stops working during the warranty period, you can request a point exchange by completing the Point Exchange Requisition for Merchandise (PERM) form online.