Ordering | FAQs

Q: How do I contact Customer Service about my online order?

Customer Service is open Monday-Friday 8:00 a.m. - 8:00 p.m. (EST),***Saturday 10:00 a.m. - 6:00 p.m. (EST) Call Toll-Free number: 1-888-207-4588 Submit a Customer Service Inquiry For website issues or faults: webmaster@blucigs.com

Q: How do I check the status of my blu® online order?

After you have placed an order, a confirmation will be sent to your email address. ***

Q: Am I responsible for additional taxes on purchases because I live in Minnesota?

You may be required by the Minnesota Department of Revenue to pay additional taxes and fees due as a result of your purchases from blu eCigs.

Q: Is my online purchase via credit card secure?

Yes. All transactions are processed using SSL (Secure Sockets Layer) technology, which is designated by a padlock icon in Internet Explorer and Firefox. SSL encrypts the transmission of your payment information in such a way that only the parties involved in the transaction can read the information. In addition, your information will never be shared with a third party. A authorization credit card charge will be assessed at point of purchase to test account validity, and will be removed from your account within a few days.

Q: How do I sell blu eCigs® electronic cigarettes at my store?

We are always looking to expand our product availability in brick and mortar stores in the United States and abroad. If you are interested in sales opportunities, contact your local cigarette supplier.

How do I contact Customer Service about my online order?

Which credit cards are accepted for blu® online purchases?

How do I check the status of my blu® online order?

Am I responsible for additional taxes on purchases because I live in Minnesota?

Is my online purchase via credit card secure?

How do I sell blu eCigs® electronic cigarettes at my store?