Ordering | FAQs

Q: How do I contact Customer Service about my online order?

Customer Service is open Monday-Friday 8:00 a.m. - 8:00 p.m. (EST),***Saturday 10:00 a.m. - 6:00 p.m. (EST) Call Toll-Free number: 1-888-207-4588 Submit a Customer Service Inquiry For website issues or faults: webmaster@blucigs.com

Q: Which credit cards does blu accept online?

If you’re placing an order on our website, you can pay with your Visa, MasterCard, and Discover card. Other payment methods will be available to you when you purchase blu products from one of our retail partners.

Q: How do I know the status of my online order?

Once you complete your order, a confirmation will be sent to your email address. Once your order has been packed, you will receive an update email that will include your tracking number. If you have a blu account, you can check your order status any time by simply clicking on the “My Account” link which appears on most pages. From there, you will be able to view information about your order.

Q: Am I responsible for additional taxes on purchases because I live in Minnesota?

You may be required by the Minnesota Department of Revenue to pay additional taxes and fees due as a result of your purchases from blu eCigs.

Q: Is my online purchase via credit card secure?

Yes. All transactions are processed using SSL (Secure Sockets Layer) technology, which is designated by a padlock icon in Internet Explorer and Firefox. SSL encrypts the transmission of your payment information in such a way that only the parties involved in the transaction can read the information. In addition, your information will never be shared with a third party. A authorization credit card charge will be assessed at point of purchase to test account validity, and will be removed from your account within a few days.

Q: How do I sell blu eCigs® electronic cigarettes at my store?

We are always looking to expand our product availability in brick and mortar stores in the United States and abroad. If you are interested in sales opportunities, contact your local cigarette supplier.

How do I contact Customer Service about my online order?

Which credit cards does blu accept online?

How do I know the status of my online order?

Am I responsible for additional taxes on purchases because I live in Minnesota?

Is my online purchase via credit card secure?

How do I sell blu eCigs® electronic cigarettes at my store?