This site is owned and operated by Fontem US, Inc. dba blu eCigs
Fontem US, Inc.
10901 S. Commerce Blvd., Suite B Charlotte, NC 28273
Customer Service Department: 1.888.207.4588
Submit a Customer Service inquiry
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. For more information on cookies click here.
Our site’s registration form requires users to give us contact information (such as username and email address). We use customer contact information from the registration form to send the user special offers and updates from blu. The customer’s contact information is also used to contact the person when necessary.
As an individual, you have the opportunity to limit the personal information you provide. We provide you with the opportunity to ‘opt out’ of having your personally identifiable information used for certain purposes when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by updating your EmailPreferences.
Information Collection & Use
In order to use this Web site, you must first complete the registration form and create a user name and password. During registration you are required to give contact information including your name and email address.We use this information to contact you about the services on our site in which you have expressed interest. blu is the sole owner of the information collected on www.blu.com. blu collects personally identifiable information from our users at several different points on our Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or deactivate it by making the change in your Email Preferences, submitting an inquiry, or contacting us by telephone or postal mail using the information located at the top of this page.
Surveys or Contests
From time to time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code). We may request other information, in our sole discretion, which we consider important to the administration and promotion of the survey or contest.
We may use a third party service provider to conduct these surveys or contests; that company isprohibitedfrom using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with otherthird parties unless wegive you prior notice and choice.
Uses of Information
blu members and affiliates receive periodic email notices that include exclusive special offers and information about sales, promotions, new releases, and other relevant information. If you no longer wish to receive these emails, you may opt out by updating your Email Preferences.
Like many web sites, we collect and analyze standard log file information and Session ID information to analyze site traffic, improve site performance, and prevent fraud. Session IDs are bits of code on your computer that assist your browser in navigating our site. We do not associate personal information with log file information or cookies, except when needed to prevent fraud.
Affiliate and Webmaster sign-up
blu collects prospective affiliate and webmaster contact information to process applications and conduct business. This information includes: name, checks payable, address, city, state/province, country, minimum payout, password, source of referral, tax ID (EIN or social security number for U.S. residents), and date of birth.
blu reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.
The blu web site(s) contains links to other sites. blu is not responsible for the privacy practices or the content of such web sites. Our site uses a secure online ordering system that enables clients to purchase products online. blu collects users’ financial information, such as account and credit card numbers, for verification purposes only. Financial information that is collected is used to bill the user for products and services, and never for any other reason.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: Verisign.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of online transmission or electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our web site, you can submit an inquiry.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.