Return & Refund FAQs

Q: How do I return a package?

Electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost. Complete the [Replacement Merchandise Authorization (RMA) form](https://www.blu.com/en/US/web2case) online. If you don’t have a [blu.com](https://www.blu.com/en/US/faqs/returns-refunds-2/www.blu.com) account, you’ll be asked to create one.***

Q: Are *my*blu~~TM~~ Liquidpods, disposables and blu Tank™ systems covered under the warranty?

No. myblu™ Liquidpods, blu Tank™ systems and disposable products are NOT eligible for replacement or exchange. Contact [Customer Service](https://www.blu.com/en/US/contact-us) if you have any questions regarding your product.

Q: What do I do if my order is incomplete, incorrect or damaged?

Our Customer Service team are happy to help with any query you may have regarding incomplete, incorrect or damaged items.

Q: Can I get my money back if I have a faulty product?

All sales are final. If covered by the warranty, you are eligible to receive replacement parts only.

Q: How do I return or replace faulty products covered by your warranty?

Electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost. Complete the [Replacement Merchandise Authorization (RMA) form](https://www.blu.com/en/US/web2case) online. If you don’t have a blu.com account, you’ll be asked to create one. ![Video | How to return a myblu™ Starter Kit That Isn’t Working Properly](//assets.ctfassets.net/ekvyfobrxnqa/3gbqnmSh4I3VfmjbMob2nE/ff0d5e077c7ca0c08b7db4d60c7f89c2/watch)

Q: If I buy your product from a third party, will I be covered by your warranty?

The blu one-year warranty only applies to products purchased directly from www.blu.com and our certified retailers.

Q: Is it possible to void the warranty?

Yes. If the product is used with non blu-certified products, used for commercial purposes, damaged by wear-and-tear, misuse, abuse or negligence, or accidentally damaged or tampered with, the warranty will be voided. Your product manual will provide more information about the proper use of your blu® products.

Q: How Long Does The Limited Warranty Last?

Our limited warranty lasts one year from the original purchase date.

Q: What is a batch code number?

A batch number or lot number is a mark of identification, which allows the product to be uniquely identified. A batch number may relate to the date of production, the source of raw materials or the machines used to process the product. A batch number is a designation that is printed on the product or the packaging that allows the history of its production to be traced. This includes not only identification of the specific batch or lot produced, but all relevant issues of control and manufacturing particulars should also be traceable from the batch number.***