Return & Refund FAQs

Q: How do I return or replace faulty products covered by your warranty?

![Video | How to return a myblu™ Starter Kit That Isn’t Working Properly](//assets.ctfassets.net/ekvyfobrxnqa/3gbqnmSh4I3VfmjbMob2nE/ff0d5e077c7ca0c08b7db4d60c7f89c2/watch)

Q: Is it possible to void the warranty?

Your product guide provides more information about the proper use of your blu products.***

Q: What is a batch code number?

A batch number or lot number is a mark of identification, which allows the product to be uniquely identified. A batch number may relate to the date of production, the source of raw materials or the machines used to process the product. A batch number is a designation that is printed on the product or the packaging that allows the history of its production to be traced. This includes not only identification of the specific batch or lot produced, but all relevant issues of control and manufacturing particulars should also be traceable from the batch number.***