Can I Get Money Back On A Faulty Product?

Q: How do I return a package?

Electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost. Complete the [Replacement Merchandise Authorization (RMA) form](https://www.blu.com/en/US/web2case) online. If you don’t have a [blu.com](https://www.blu.com/en/US/faqs/returns-refunds-2/www.blu.com) account, you’ll be asked to create one.***

Q: Are *my*blu~~TM~~ Liquidpods, disposables and blu Tank™ systems covered under the warranty?

No. myblu™ Liquidpods, blu Tank™ systems and disposable products are NOT eligible for replacement or exchange. Contact [Customer Service](https://www.blu.com/en/US/contact-us) if you have any questions regarding your product.

Q: What do I do if my order is incomplete, incorrect or damaged?

Our Customer Service team are happy to help with any query you may have regarding incomplete, incorrect or damaged items.

Q: How do I return or replace faulty products covered by your warranty?

Electronic components are covered by our limited 1-year warranty. If any of these items are defective during the warranty period, you can exchange it for an operational one at no extra cost. Complete the [Replacement Merchandise Authorization (RMA) form](https://www.blu.com/en/US/web2case) online. If you don’t have a blu.com account, you’ll be asked to create one.

Q: If I buy your product from a third party, will I be covered by your warranty?

The blu one-year warranty only applies to products purchased directly from www.blu.com and our certified retailers.

Q: Is it possible to void the warranty?

Yes. If the product is used with non blu-certified products, used for commercial purposes, damaged by wear-and-tear, misuse, abuse or negligence, or accidentally damaged or tampered with, the warranty will be voided. Your product manual will provide more information about the proper use of your blu® products.