Shipping, Auto ship & Delivery
What is the backorder policy for the auto ship service?
Although we make every effort to keep our inventory stocked to ensure we have items available for all of our customers, increased demand may occasionally cause us to run out of some items. In such instances we will still continue to ship all products which are available.
If you only have one product in your schedule we will ship that item again once it is back in stock. If you are on a 2 week schedule, this means your item would be sent the next week after it is back in stock.
If you have multiple products in your auto ship service, we will only ship the product that is available.
We will not ship anything that was in back order. Once it’s back in stock, you will be sent the normal quantity that you signed up for, on the next date in your schedule.
For example: You created an auto ship order with 2 packs of Classic Tobacco Tanks, and 3 packs of Cherry Crush Tanks on a 2 week cycle. When you created your auto ship order, the Cherry Crush Tanks were out of stock. This means, for the first auto ship order, we will send you only the Classic Tobacco tanks. The next week, we get the Cherry Crush Tanks back in to stock. On your next cycle we will ship you the 2 packs of Classic Tobacco Tanks, and the 3 packs of Cherry Crush Tanks. Not 6 packs of Cherry Crush Tanks.