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General
blu ® Device and Pods
Flavors
blu® Disposables
blu PLUS+® Devices
bluNation® REWARDS
E-cig Chargers
My Account
Ordering
Our Policies
Returns & Refunds
Shipping, Autoship & Delivery
Troubleshooting
Regulation
Shipping, Autoship & Delivery
How does the blu shipping process work? How long will it take to receive my order?
Why is my phone number required for shipping? What happens if the carrier cannot reach me via phone?
What happens if I miss the delivery time of my order?
Why is an adult signature required upon delivery?
Who can sign for my package?
What are the shipping rates for blu products?
What are the shipping address requirements?
APO/FPO Shipping – APO/FPO Addresses?
What is autoship?
How is the autoship schedule determined?
How do I change my autoship selections?
Can I stop my subscription at any time?
How do I cancel my autoship?
How will I be billed for my autoship selections?
What is the backorder policy for the autoship service?
Why am I limited on how much product I can purchase every 30 days?
How is my 30 day order limit calculated
How will my Autoship orders be affected by the 30 day purchase limit?
What is the device only shipping rule?