Autoship & Delivery FAQs

Q: How does the blu shipping process work? How long will it take to receive my order?

- A valid phone number must be associated with your user account or entered for the order during the checkout process. ***- The local carrier will call and confirm a delivery time frame with you using the phone number associated with your order. The carrier will attempt to contact you three times before returning your package to blu. ***- Once a delivery period has been agreed, an adult with a government issued ID that is 21yrs or older must sign for the package when received. Should you or another 21 + adult be unavailable per the agreed time frame your package will not be delivered (nor will it be left on your front porch, entryway, mailbox etc.). Only one attempt will be made to execute the delivery of your order.***If any of the above criteria is not met, your order will be returned to blu and you will be issued a refund for your order. Refunds are typically issued within five business days. Shipping fees are not refundable if the package is returned because the carrier cannot reach you per the phone number provided; if the delivery is missed per the agreed time with the carrier; or if upon delivery there is no adult 21 + verified by a government ID, who can sign for the delivery. ***

Q: What are the shipping rates for blu products?

***Note:*** The order value equals your shopping cart amount after promotional discounts and bluNation points and before applicable taxes have been applied.***

Q: What are the shipping address requirements?

To learn more, visit: https://blu.com/en/US/shipping-information-pact-act and***page 5136 of [https://rules.house.gov/sites/democrats.rules.house.gov/files/BILLS-116HR133SA-RCP-116-68.pdf](https://rules.house.gov/sites/democrats.rules.house.gov/files/BILLS-116HR133SA-RCP-116-68.pdf)***

Q: APO/FPO Shipping – APO/FPO Addresses?

***APO/FPO addresses:*** - Armed Forces Europe***- Armed Forces Americas***- Armed Forces Pacific ***Territories:*** - American Samoa***- Federated States of Micronesia***- Guam***- Marshall Islands***- Northern Mariana Islands***- Palau***- Puerto Rico***- U.S. Virgin Islands***

Q: How is the autoship schedule determined?

Note that autoship orders are subject to the same requirements as standard orders including: - Delivery can take 7 – 10 business days.***- A valid phone number must be associated with your user account. ***- The local carrier will call and confirm a delivery time frame with you using the phone number associated with your account. The carrier will attempt to contact you three times before returning your package to blu. ***- Once a delivery period has been agreed, an adult with a government issued ID that is 21yrs or older must sign for the package when received. Should you or another 21 + adult be unavailable per the agreed time frame your package will not be delivered (nor will it be left on your front porch, entryway, mailbox etc.). Only one attempt will be made to execute the delivery of your order. If any of the above criteria is not met, your order will be returned to blu and you will be issued a refund for your order. Refunds are typically issued within five business days. Shipping fees are not refundable if the package is returned because the carrier cannot reach you per the phone number provided; if the delivery is missed per the agreed time with the carrier; or if upon delivery there is no adult 21+ verified by a government ID, who can sign for the delivery. ***

Q: Can I stop my subscription at any time?

While you can stop your subscription at any time we do not offer refunds on subscriptions. To stop a subscription plan visit our [contact us](https://www.blu.com/en/US/contact-us) page to speak to a customer service representative who can assist you.

Q: How do I cancel my autoship?

If you wish to change your selection of product, frequency of shipment, update your address or edit any other account details, you will need to cancel your current autoship order, and then go to our shop and create a new order with your new preferences. If you still have questions, visit our contact us page or call us at 1-888-207-4588 to speak to customer support. ***

Q: How will I be billed for my autoship selections?

You can verify the “Next Processing Date” associated to all items you have selected for auto ship by going to My Account and selecting Auto Shipments. If your credit card cannot be processed (including reasons such as, but not limited to, expired credit card date or change of address), you will be notified via email. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate. You must promptly notify us if your credit card information is cancelled or is no longer valid (e.g., loss or theft). We employ financial institutions, other companies and individuals to perform functions on our behalf and transactions that you request or authorize. Examples include processing payment transactions, verifying identity, and fraud screening. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Q: What is the backorder policy for the autoship service?

If we have an out-of-stock situation and:***• There is only one product in your autoship order cycle, we will ship that item once it is back in stock on the next Thursday of your order cycle. ***• You are on a 2-week order cycle schedule; we will ship that item once it is back in stock on the next Thursday of your order cycle. ***• You have multiple products in your autoship order, we will only ship the product(s) that is in stock. We will ship any out-of-stock items once they are back in stock on the next Thursday of your order cycle. Out of stock items do not accumulate for any autoship orders that are missed. Once a product is back in stock you will only receive the quantity that you specified in your service preferences in your next expected shipment. ***

Q: Why am I limited on how much product I can purchase every 30 days?

Consumers can purchase up to 135ml of e-liquid, and 6 blu® or blu PLUS+® devices within a thirty (30) day period. This includes all nicotine and non-nicotine products containing e-liquid. As a helpful reference, we have broken down the purchase limits for each of our products below: Product purchase limit is based on a thirty (30) day timeframe and a 135ml limit: blu Liquidpods (approx. 1.5ml per pod) • 135ml = approx. 90 Liquidpods***• Two Liquidpods are included in each pack with a limit of approximately 45 Liquidpod packs. blu Disposables (approx. 1ml per disposable)***• 135 ml = approx. 135 disposables***• One disposable device is included in each pack with a limit of approximately 135 disposable device packs. blu PLUS+ Tanks (approx. 1ml per tank) ***• 135ml = approx. 135 blu PLUS+ Tanks***• Three (3) tanks are included in each pack with a limit of approximately 45 tank packs. blu Devices (blu, blu PLUS+)***• Six (6) devices***