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Shipping, Autoship & Delivery

How does the blu shipping process work? How long will it take to receive my order?
Why is my phone number required for shipping? What happens if the carrier cannot reach me via phone?
What happens if I miss the delivery time of my order?
Why is an adult signature required upon delivery?
Who can sign for my package?
What are the shipping rates for blu products?
What are the shipping address requirements?
APO/FPO Shipping – APO/FPO Addresses?
What is autoship?
How is the autoship schedule determined?
How do I change my autoship selections?
Can I stop my subscription at any time?
How do I cancel my autoship?
How will I be billed for my autoship selections?
What is the backorder policy for the autoship service?
Why am I limited on how much product I can purchase every 30 days?
How is my 30 day order limit calculated

How is my 30 day order limit calculated

The calculation period is based on a rolling 30 day period from your first purchase. If you are already a frequent buyer on blu.com, the 30 day rolling period will be from your first purchase made after 12/2/2019. Please see an example below.

Example purchases between 12/5/2019 and 1/6/2020:

  • Calculation start point- first purchase made after 12/2/2019.

** Initial 30 day period calculation- the purchase made on 12/5/2019 is no longer part of the rolling 30 day total- This algorithm continues indefinitely.

Any order that results in the total rolling 30 day amount exceeding 135ml cannot be completed.

If you have any questions on how close you are to your limit or when your 30 day period starts or resets, please contact Customer Service at 1-888-207-4588.

How will my Autoship orders be affected by the 30 day purchase limit?
What is the device only shipping rule?