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Shipping, Autoship & Delivery

How is the autoship schedule determined?

You select the shipment frequency. You can choose to receive an order every 2 or 4 weeks. Your first autoship order will be immediately shipped after it is processed, and standard delivery can take up to 14 business days.
After your first order, all subsequent autoship orders will be processed and shipped on Thursdays according to the shipment frequency that you selected.

Note that autoship orders are subject to the same requirements as standard orders including:

  • Delivery can take up to 14 business days.
  • A valid phone number must be associated with your user account.
  • The local carrier will call and confirm a delivery time frame with you using the phone number associated with your account. The carrier will attempt to contact you three times before returning your package to blu.
  • Once a delivery period has been agreed, an adult with a government issued ID that is 21yrs or older must sign for the package when received. Should you or another 21 + adult be unavailable per the agreed time frame your package will not be delivered (nor will it be left on your front porch, entryway, mailbox etc.). Only one attempt will be made to execute the delivery of your order.

If any of the above criteria is not met, your order will be returned to blu and you will be issued a refund for your order. Refunds are typically issued within five business days.

Shipping fees are not refundable if the package is returned because the carrier cannot reach you per the phone number provided; if the delivery is missed per the agreed time with the carrier; or if upon delivery there is no adult 21+ verified by a government ID, who can sign for the delivery.