What Is Autoship?

Q: How is the autoship schedule determined?

You can select the frequency in which you want your product(s) shipped according to a one, two, or four week schedule. All autoship orders will be processed and shipped on Thursdays with the exception of your first order. Your first auto ship order will be shipped on the normal schedule based on when you create it. If you ordered before 1 PM EST it will ship the same day. For example, if you place an autoship order on a one week schedule on a Monday at 11 AM EST your first order would be shipped out on that Monday. Your second order would not be shipped until the following Thursday (10 days) then your orders will ship on a one week schedule every Thursday until you decide to change your auto shipment.

Q: How do I change my autoship selections?

To change your selection of product, frequency of shipping, or to edit your account details:***1. Log into your blu account and select Auto Shipments***2. Cancel your current auto ship order***3. Create a new order in our online shop with your new preferences

Q: How will I be billed for my autoship selections?

AUTO SHIP PRODUCTS WILL BE AUTOMATICALLY CHARGED TO YOUR CREDIT CARD ON FILE ACCORDING TO THE FREQUENCY THAT YOU HAVE SELECTED. You can verify the “Next Processing Date” associated to all items you have selected for auto ship by going to My Account and selecting Auto Shipments. If your credit card cannot be processed (including reasons such as, but not limited to, expired credit card date or change of address), you will be notified via email. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate. You must promptly notify us if your credit card information is cancelled or is no longer valid (e.g., loss or theft). We employ financial institutions, other companies and individuals to perform functions on our behalf and transactions that you request or authorize. Examples include processing payment transactions, verifying identity, and fraud screening. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Q: Can I stop my subscription at any time?

While you can stop your subscription at any time we do not offer refunds on subscriptions. To stop a subscription plan visit our [contact us](https://www.blu.com/en/US/contact-us) page to speak to a customer service representative who can assist you.

Q: What is the backorder policy for the autoship service?

Although we make every effort to keep our inventory stocked to ensure we have items available for all of our customers, increased demand may occasionally cause us to run out of some items. In such instances we will still continue to ship all products which are available. If you only have one product in your schedule we will ship that item again once it is back in stock. If you are on a 2 week schedule, this means your item would be sent the next week after it is back in stock. If you have multiple products in your auto ship service, we will only ship the product that is available. We will not ship anything that was in back order. Once it’s back in stock, you will be sent the normal quantity that you signed up for, on the next date in your schedule. For example: You created an autoship order with 2 packs of Classic Tobacco Tanks, and 3 packs of Cherry Tanks on a 2 week cycle. When you created your autoship order, the Cherry Tanks were out of stock. This means, for the first auto ship order, we will send you only the Classic Tobacco tanks. The next week, we get the Cherry Crush Tanks back in to stock. On your next cycle we will ship you the 2 packs of Classic Tobacco Tanks, and the 3 packs of Cherry Tanks. Not 6 packs of Cherry Tanks.

Q: How do I cancel my autoship?

You can cancel your autoship any time. Simply login to your account, go to the Auto Shipments and click on the cancel button relating to your auto ship order. If you wish to change your selection of product, frequency of shipping, or to edit account details, you will need to cancel your current auto ship order, and then head to our shop and create a new order with your new preferences.

Q: APO/FPO Shipping – APO/FPO Addresses?

Due to regulation changes at the USPS, blu unfortunately is no longer able to ship to the following APO/FPO addresses or territories: ***APO/FPO addresses:*** - Armed Forces Europe***- Armed Forces Americas***- Armed Forces Pacific ***Territories:*** - American Samoa***- Federated States of Micronesia***- Guam***- Marshall Islands***- Northern Mariana Islands***- Palau***- Puerto Rico***- U.S. Virgin Islands***

Q: Why am I limited on how much product I can purchase every 30 days?

We’ve implemented new measures to strengthen our existing efforts to combat youth access to EVPs (e-vapor products). To ensure that our products are only sold directly to the adult consumers they’re intended for, we have placed a limit on how much product can be purchased by an individual consumer within a 30 day period. This limit has been put in place to help ensure product is purchased and used by the intended adult consumer and not resold to others. Consumers can purchase up to 135ml of e-liquid, and 6 myblu™ or blu PLUS+™ devices within a 30 day period. This includes all nicotine and non-nicotine containing e-liquid. As a helpful reference, we’ve broken down the purchase limits for each of our products below: Product purchase limit is based on a 30-day timeframe and a 135ml limit: myblu™ liquidpods (approx. 1.5ml per pod)*** - 135ml = approx. 90 liquidpods*** - Two liquidpods are included in each pack, with a limit of approx. 45 liquidpod packs. blu® Disposables (approx. 1ml per disposable)*** - 135 ml = approx. 135 disposables*** - One disposable device is included in each pack, with a limit of approx. 135 disposable device packs. blu PLUS+™ Tanks (approx. 1ml per tank)*** - 135ml = approx. 135 blu PLUS+™ Tanks*** - blu PLUS+™ Tanks come in 2 types of packs - 3-Tank packs and 5-Tank packs.*** - In a 3-Tank Pack, 3 blu PLUS+™ devices are included in each pack, meaning a limit of approx. 45 disposable device packs.*** - In a 5-Tank Pack,5 blu PLUS+™ devices are included in each pack, meaning a limit of approx. 27 disposable device packs. Device***(myblu™, blu PLUS+™)*** - 6 devices ***

Q: How is my 30 day order limit calculated

The calculation period is based on a rolling 30 day period from your first purchase. If you are already a frequent buyer on blu.com, the 30 day rolling period will be from your first purchase made after 12/2/2019. Please see an example below. ***Example purchases between 12/5/2019 and 1/6/2020:********** Calculation start point- first purchase made after 12/2/2019. ** Initial 30 day period calculation- the purchase made on 12/5/2019 is no longer part of the rolling 30 day total- This algorithm continues indefinitely. Any order that results in the total rolling 30 day amount exceeding 135ml cannot be completed. If you have any questions on how close you are to your limit or when your 30 day period starts or resets, please contact Customer Service at 1-888-207-4588.

WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Underage Sale ProhibitedVapor Products

FAQs

General Flavors blu® Disposables bluNation® REWARDS bluNation® Rewards - NY STATE blu PLUS+^TM E-cig Chargers My Account myblu^TM Ordering Our Policies Returns & Refunds Shipping, Autoship & Delivery Troubleshooting Regulation

Choose a topic

Shipping, Autoship & Delivery

What is autoship?

Simply put, auto ship will automatically order your favorite blu Tanks™ for you without you having to lift a finger. By setting up an autoship, you only need to place an order once to receive a number of deliveries at arranged intervals for your ease and convenience.

When you set up an autoship, you select the products, the delivery intervals and then provide us with all the information required to process your repeat orders. This is called an order cycle and will be treated as a standing order. We promise to fulfill your order, as long as stock lasts. It is only under exceptional circumstances that we may be unable to fulfill your order.

Choose your blu® product and have it conveniently delivered to your door every 1, 2 or 4 weeks. Alternatively, click on the ‘Re-order’ button in your account to receive your latest order. You must have a blu account in order to set up your auto ship.

How is the autoship schedule determined?

How do I change my autoship selections?

How will I be billed for my autoship selections?

Can I stop my subscription at any time?

What is the backorder policy for the autoship service?

How do I cancel my autoship?

APO/FPO Shipping – APO/FPO Addresses?

Why am I limited on how much product I can purchase every 30 days?

How is my 30 day order limit calculated

Why was my order put on hold?

How will my Autoship orders be affected by the 30 day purchase limit?

Is shipping free for everyone?

How long does it take to receive my order?