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Shipping, Autoship & Delivery

How does the blu shipping process work? How long will it take to receive my order?
Why is my phone number required for shipping? What happens if the carrier cannot reach me via phone?
What happens if I miss the delivery time of my order?
Why is an adult signature required upon delivery?
Who can sign for my package?
What are the shipping rates for blu products?
What are the shipping address requirements?
APO/FPO Shipping – APO/FPO Addresses?
What is autoship?
How is the autoship schedule determined?
How do I change my autoship selections?
Can I stop my subscription at any time?
How do I cancel my autoship?
How will I be billed for my autoship selections?
What is the backorder policy for the autoship service?

Although we make every effort to keep our inventory stocked, demand can unexpectedly fluctuate and cause out-of-stock situations. We will do everything we can to continue to ship all products on time.

If we have an out-of-stock situation and: • There is only one product in your autoship order cycle, we will ship that item once it is back in stock on the next Thursday of your order cycle. • You are on a 2-week order cycle schedule; we will ship that item once it is back in stock on the next Thursday of your order cycle. • You have multiple products in your autoship order, we will only ship the product(s) that is in stock. We will ship any out-of-stock items once they are back in stock on the next Thursday of your order cycle.

Out of stock items do not accumulate for any autoship orders that are missed. Once a product is back in stock you will only receive the quantity that you specified in your service preferences in your next expected shipment.

Why am I limited on how much product I can purchase every 30 days?
How is my 30 day order limit calculated
How will my Autoship orders be affected by the 30 day purchase limit?
What is the device only shipping rule?