Shipping & Delivery FAQs

Q: How does the blu shipping process work? How long will it take to receive my order?

- A valid phone number must be associated with your user account or entered for the order during the checkout process. ***- The local carrier will call and confirm a delivery time frame with you using the phone number associated with your order. The carrier will attempt to contact you three times before returning your package to blu. ***- Once a delivery period has been agreed, an adult with a government issued ID that is 21yrs or older must sign for the package when received. Should you or another 21 + adult be unavailable per the agreed time frame your package will not be delivered (nor will it be left on your front porch, entryway, mailbox etc.). Only one attempt will be made to execute the delivery of your order.***If any of the above criteria is not met, your order will be returned to blu and you will be issued a refund for your order. Refunds are typically issued within five business days. Shipping fees are not refundable if the package is returned because the carrier cannot reach you per the phone number provided; if the delivery is missed per the agreed time with the carrier; or if upon delivery there is no adult 21 + verified by a government ID, who can sign for the delivery. ***

Q: What are the shipping rates for blu products?

***Note:*** The order value equals your shopping cart amount after promotional discounts and bluNation points and before applicable taxes have been applied.***

Q: What are the shipping address requirements?

To learn more, visit: https://blu.com/en/US/shipping-information-pact-act and***page 5136 of [https://rules.house.gov/sites/democrats.rules.house.gov/files/BILLS-116HR133SA-RCP-116-68.pdf](https://rules.house.gov/sites/democrats.rules.house.gov/files/BILLS-116HR133SA-RCP-116-68.pdf)***

Q: APO/FPO Shipping – APO/FPO Addresses?

***APO/FPO addresses:*** - Armed Forces Europe***- Armed Forces Americas***- Armed Forces Pacific ***Territories:*** - American Samoa***- Federated States of Micronesia***- Guam***- Marshall Islands***- Northern Mariana Islands***- Palau***- Puerto Rico***- U.S. Virgin Islands***

Q: Why am I limited on how much product I can purchase every 30 days?

Consumers can purchase up to 135ml of e-liquid, and 6 blu® or blu PLUS+® devices within a thirty (30) day period. This includes all nicotine and non-nicotine products containing e-liquid. As a helpful reference, we have broken down the purchase limits for each of our products below: Product purchase limit is based on a thirty (30) day timeframe and a 135ml limit: blu Liquidpods (approx. 1.5ml per pod) • 135ml = approx. 90 Liquidpods***• Two Liquidpods are included in each pack with a limit of approximately 45 Liquidpod packs. blu Disposables (approx. 1ml per disposable)***• 135 ml = approx. 135 disposables***• One disposable device is included in each pack with a limit of approximately 135 disposable device packs. blu PLUS+ Tanks (approx. 1ml per tank) ***• 135ml = approx. 135 blu PLUS+ Tanks***• Three (3) tanks are included in each pack with a limit of approximately 45 tank packs. blu Devices (blu, blu PLUS+)***• Six (6) devices***

Q: How is my 30 day order limit calculated

The calculation period is based on a rolling 30 day period from your first purchase. If you are already a frequent buyer on blu.com, the 30 day rolling period will be from your first purchase made after 12/2/2019. Please see an example below. ***Example purchases between 12/5/2019 and 1/6/2020:********** Calculation start point- first purchase made after 12/2/2019. ** Initial 30 day period calculation- the purchase made on 12/5/2019 is no longer part of the rolling 30 day total- This algorithm continues indefinitely. Any order that results in the total rolling 30 day amount exceeding 135ml cannot be completed. If you have any questions on how close you are to your limit or when your 30 day period starts or resets, please contact Customer Service at 1-888-207-4588.

Q: What is the device only shipping rule?

To learn more visit: [UN3480 -> 49 CFR § 173.185 - Lithium cells and batteries](https://www.ecfr.gov/cgi-bin/text-idx?SID=2a29a5140fccdd1727f1df4b313c9b93&mc=true&node=se49.2.173_1185&rgn=div8).***