Troubleshooting FAQs

Q: Why am I experiencing low vapor production?

***Drained battery******This is the most common reason why your electronic cigarette is producing low vapor volume. Replace it with a fully charged battery. ***Check the intake hole*** If you’ve tried using a fully charged battery and vapor production is still low, ensure you’ve removed the pull tab (the small sticker) from the blu Tank™. This problem also occurs if your fingers are blocking the intake hole, so be mindful of how you hold your e-cig! ***Device needs to be cleaned*** Over time, residue can build up in the threads of your e-cig battery, which can impact the performance and vapor production of your e-cig. If you’ve tried the previous tips but still don’t have good vapor production, try cleaning the battery threads next. To do this, you will need cotton swabs and the battery itself. 1. Take one end of the cotton swab and rub it over the battery threads in a circular motion. If the threads are dirty, you will see the residue on the cotton swab.***2. Blow on the battery threads to make sure any extra residue is removed.***3. Screw the clean battery into a blu Tank™ and take a drag on your e-cig. ***Faulty blu Tank™*** Finally, if you’ve tried the tips above and you still can’t get good vapor production, you may have a faulty blu Tank™. Replace it with a new one.***

Q: Why does my blu® Tank or Liquidpod have a unfavorable taste?

***Liquid is low *** If your blu Tank™ or Liquidpod is out of liquid, you may get a burnt taste. Throw away the used blu Tank™ or Liquidpod and replace it with a new one. ***Liquid has settled in the wrong spot *** Sometimes e-liquid settles on the opposite side of the blu Tank™ or Liquidpod which can cause a burnt taste. First, remove the blu Tank™ or Liquidpod from the device and then try one of the following: 1. Place the Tank or Liquidpod flat on your palm and roll it between your hands for a few seconds, or***2. Lay the Tank or Liquidpod flat on your palm and lightly tap it, or***3. Set the Tank or Liquidpod with the mouthpiece side up on a flat surface for several minutes. Any of these options should get the liquid closer to the bottom of the Tank or Liquidpod and should get rid of the unfavorable taste. If you try each option and still get a burnt taste, it is most likely a faulty Tank or Liquidpod and it should be properly discarded.

Q: Why is my battery flashing?

If your battery flashes 30 times, it needs to be recharged. If your battery flashes continually, it’s an indication of a problem with the battery’s performance. To fix the issue, try cleaning the battery first. ***Cleaning the battery*** 1. Unscrew the battery from the blu Tank™.***2. Get a cotton swab (Q-tip) and the battery.***3. Take the cotton swab and rub it over the battery threads in a circular motion. If the threads were dirty, you will see the residue on the cotton swab.***4. Blow on the battery threads to make sure any extra residue is removed.***5. Screw the clean battery into a blu Tank™ and take a drag on your e-cig. If you have any questions about a product that you received, please email our [Customer Relations team](mailto:CustomerRelations@itgbrands.com) or call [1-866-233-6527](tel:1-866-233-6527) and we will work with you to address your concern.

Q: Why is my device not holding a charge?

If there is no debris in the battery terminal your battery may be faulty and should be replaced.

WARNING: This product contains nicotine. Nicotine is an addictive chemical.

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Troubleshooting

Why am I experiencing low vapor production?

Why does my blu® Tank or Liquidpod have a unfavorable taste?

Why is my battery flashing?

Why is my device not holding a charge?

Why is my electronic cigarette hot?