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Troubleshooting

Why am I experiencing low vapor production?
Why does my blu® Tank or Liquidpod have a unfavorable taste?
Why is my battery flashing?

Why is my e-cig battery flashing?

If your battery flashes 15 times, it means your e-cig is being over-used and that you should take a break.

If your battery flashes 30 times, it needs to be recharged.

If your battery flashes continually, it’s an indication of a problem with the battery’s performance. To fix the issue, try cleaning the battery first.

Cleaning the battery

  1. Unscrew the battery from the blu Tank™.
  2. Get a cotton swab (Q-tip) and the battery.
  3. Take the cotton swab and rub it over the battery threads in a circular motion. If the threads were dirty, you will see the residue on the cotton swab.
  4. Blow on the battery threads to make sure any extra residue is removed.
  5. Screw the clean battery into a blu Tank™ and take a drag on your e-cig.

If your battery is still under the warranty, you can request redeemable bluNation points that can be used to re-purchase the same product or a different item of your choice. This warranty applies to the product under normal use. In the event you need to request a point exchange complete the Point Exchange Requisition for Merchandise (PERM) form online.

Why is my e-cigarette battery not holding a charge?
Why is my blu Tank™ unit or Liquidpod stuck?
Why is my electronic cigarette hot?