WARNING: This product contains nicotine. Nicotine is an addictive chemical.
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Troubleshooting

Why am I experiencing low vapor production?
Why does my blu Tank™ or Liquidpod have a burnt taste?
Why is my battery flashing?
Why is my battery not holding a charge?

Why is my e-cigarette battery not holding a charge?

Your e-cig battery may not be holding a charge because:

  1. The battery threads are dirty.
  2. One of your chargers is not working properly.
  3. The battery is faulty.

Cleaning the battery

Unscrew the battery from the blu Tank™ and look at the threads. If they are dirty, clean them by following this simple process: 1. Unscrew the battery from the blu Tank™. 2. Get a cotton swab (Q-tip) and the battery. 3. Take the cotton swab and rub it over the battery threads in a circular motion. If the threads were dirty, you will see the residue on the cotton swab. 4. Blow on the battery threads to make sure any extra residue is removed. 5. Screw the clean battery into a blu Tank™ and take a drag on your e-cig.

Check for faulty chargers

If your battery’s threads are clean and you’re still not getting a charge, try charging the battery in your USB charger, your pack, and car charger (if applicable).

If your battery does charge properly in one charger but does not charge properly in another, your charger is faulty, not your battery.

Chargers are covered by our one-year warranty. If you are still under warranty, you can exchange it for an operational one at no extra cost. This warranty applies to the product under normal use. In the event you need to exchange your blu® product, complete the Replacement Merchandise Authorization (RMA) form online.

Faulty battery

If you’ve tried the tips above and your battery is not charging properly, you have a faulty battery.

Batteries are covered by our one-year warranty. If your battery is still under warranty, you can exchange it for an operational one at no extra cost. This warranty applies to the product under normal use. In the event you need to exchange your blu® product, simply complete the Replacement Merchandise Authorization (RMA) form online.

Why is my blu Tank™ unit or Liquidpod stuck?
Why is my electronic cigarette hot?