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Hello,

At blu, we believe that youth should not use E-Vapor Products (EVPs) or any other tobacco or nicotine-containing products. Our products are for adults only. We take our responsibility seriously and take care to ensure our compliance with all federal, state, and local laws and regulations to avoid youth access to our products. We market our products to adults and use industry-standard online age-verification mechanisms to ensure that our products are not sold or marketed to youth.

According to our records, you are under the age of 21. You must be at least 21 years of age to access our website, or the full features and benefits of a blu account.

Unlock the full benefits and features of your blu account by verifying your age. Don’t worry, it only takes a minute.

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Get your favorite blu products delivered automatically. Simply add blu products to your cart, enable Autoship during check out, and select your shipping frequency (2 or 4 weeks).

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Autoship Overview

To comply with legislation we need to check the age of every customer and verify your details against public records. For instance, we need your full name and address as they are officially registered. If you have any additional questions please check our {faqLink} section for more information.

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If you register your myblu™️ you automatically enjoy lifetime device limited warranty through our myCARE™️ service.

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We no longer accept uploads regarding Device information, but if you previously entered information about a blu/myblu device it is displayed below.{lineBreak}{lineBreak}If you need assistance regarding your device, please email our {subTextCustomerRelationsteam} or {subTextTelephoneNumber} with your specific concern. Be sure to include your product batch code and blu account information to expedite resolving your inquiry.{lineBreak}{lineBreak}{subTextLink}

If you need information about locating your product batch code refer to our FAQ about this topic. 

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You can find your registered details below. Because we take our responsibility of not selling to minors very serious, and the nature of our registration process is very strict, it’s not possible to change your personal information.

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Due to recent changes to Federal shipping laws, {bluLink} is no longer offering online purchasing of blu® products. blu® products can now be purchased through our e-commerce partner, {eCommercePartnerLink}.

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Enter your ZIP code or city name to find a store that sells blu. If you're unable to locate a store near you, try zooming out to expand your search area. Although the store locations listed in your area do stock blu products, we recommend that you contact the store to ensure the products you are looking for are currently in stock.

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At Blu we are committed to be compliant with all current industry regulations. We are sorry to inform you at this point we cannot complete your order.

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If you have an inquiry or concern about the quality of the product, click {clickHere} Please remember to include your product batch number and your blu account information for greater service.

Please {emailLink} or {callLink} with your specific concern. Include your product batch code and blu account information to expedite resolving your inquiry.

If you need information about locating your product batch codess {referLink}.

To assist with requests about orders or bluNation rewards, complete the online form below. We will put you in touch with a team member to quickly resolve your issue.

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For questions on your orders, to place a new order, or for questions on your rewards - fill out the form below, and we'll put you in touch with a team member that can quicky resolve your issues.

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During registration - or when you order our products - we retain some of your personal information. We will use this information to provide services, including product warranty, and - if you agree - to send you some marketing initiatives. We will not share your information for marketing purposes with companies outside the Group. For more information on how we use your data, please read our complete {privacyPolicy} and our {cookiePolicy}.

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